The Customer Is Always Right – Maybe

Today’s link (click here) is to my post on the current state of customer service.

In it, I include an eyebrow-raising example of some questionable service that Sir Beads and I experienced.

Whether you’re a customer or a business owner, I’d love to hear your customer service stories – either good or bad!




The Customer Is Always Right – Maybe — 7 Comments

  1. Good Morning.
    I just don’t tolerate poor service. Lets face it, if you are in a customer service job, then that’s what you are being paid to do. If I can’t nicely point that out to the poor service provider, then I take it up to the next notch.

    I am just as adament about rewarding excellent service. I am an excellent tipper when earned. I also make it a point to let a manager know when I have received service above and beyond the norm, after telling the service person first.

    Everyone wants to know when they are doing a good job.

    Good Tuesday!!
    xx, Carol

  2. I hate it when you go to pay for something and you’re digging around in your purse, then the clerk sighs and rolls her eyes (as if, hurry and get out of here, lady!)

  3. Hi Crystal! I read about the candy dish, and that was terrible! Shame on them!

    I have a very good story to tell!

    About a year ago, we ordered a cute teddy bear from The Vermont Teddy Bear Company, for my son’s friend, Samantha, who was very sick, and in the hospital. We had the bear delivered to her house. Weeks went by, and she never mentioned that she received the bear. Finally, my son asked her if she got the bear, and she said “no”. I called the company and told them she hadn’t received the bear, they checked, and said it had been delivered to the correct address. …but then almost immediately, they said they were so sorry she didn’t get the bear, and they would send another one right out!!! I almost feel over! We called Sam to tell her another bear would be coming… in the meantime, Sam’s mom had already started calling her neighbors to see if maybe one of them had seen the box on their front porch, and taken it in. It turned out that a neighbor had taken the bear in, and over the weeks, forgotten about it, and never brought it over to Sam! I then called the teddy bear company back, to tell them we had found the bear, so no need to send another out, and I thanked them over and over!

    …What a wonderful company, with stand up customer service. I would use them again in an instant!

    Boy…can I babble on, or what?!!

    xoxo Paulette đŸ˜‰

  4. I left a comment on your other post. I agree that there is a lack of manners in customer service, but I think there is a lack of manners in general these days.

  5. Unfortunatly theres a lot of people that take advantage of customer service and so ruin it for everyone .The other thing is many customer service products are being done from abroad,apparently sears customer service will be from malaysia,now how good will that be talking to someone that doesnt speak english as their first language and doesnt live in the same country to understand your problems.Both my husband and i have worked in customer service so we have seen it from both sides.We make a point of making a big deal of great service but also being clear and standing our ground when service is bad:)

  6. I can’t believe the customer service I get in some placees. I find that so many places I go it seems like the employees don’t know anything about the store at all. For example, there have been a few times when I’m looking for something at Michaels (something simple mind you!) and I ask for help and the workers look at me like I’m speaking a foreign language! oh well…

  7. it makes a huge difference. If I get rude customer service, I take the reps name and go straight to the CEO if possible.

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